Send and Receieve Instagram Messages in Inbox

What is Instagram in Inbox?

Send and receive Instagram direct messages with leads and customers directly inside Inbox. When a customer reaches out via Instagram, anyone on your team can respond from the shared Inbox, without needing to open Instagram separately.

Why is Instagram Integration in Inbox Important?

Without centralized access to Instagram messages, replies often depend on who has account access or mobile app notifications enabled. Using Inbox for Instagram messaging ensures all incoming and outgoing conversations are visible in one place. This makes it easier for your team to respond promptly, collaborate, and keep social conversations organized alongside SMS, email, and web chat—all in one shared workspace.

How to Connect Instagram to Inbox

Connecting Instagram to Inbox requires a few extra steps.

Step 1

From the Inbox Settings page, click Sign in with Instagram.

Step 2

Sign in to Facebook, or if you are already signed in, click Reconnect.
(Make sure to give access to All Pages when connecting Facebook!)

Step 3

All professional accounts that are connected to the Facebook account will show here.
Select the desired account, and click Connect.

Step 4

Back in the Inbox settings page, click Turn on Messaging.