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Contact Us

What is Contact Us?​

Contact us is a card at the bottom of your Business App navigation. The card shows your service provider's name and Contact <name>, where <name> is your assigned contact. Clicking it opens a Contact <provider name> window with ways to get help. The window can include a message from your service provider, your assigned contact's name and email, a Send message button to start a conversation, and a custom support button that links to a support center.

What you see in the window depends on what your service provider has set up. Not every business sees every option.

Why is Contact Us important?​

  • Gives you one place to find help without leaving Business App
  • Shows your assigned contact's details when your service provider makes them available
  • Lets you start a conversation with your service provider, when that option is turned on
  • Can link you straight to a support center with guides and articles, when your service provider offers one

What's included with Contact Us?​

  • Message from your service provider: An optional message that appears at the top of the window, above any other options shown
  • Assigned contact: The name and email of the team member assigned to your account, when your service provider shows one
  • Send message button: Starts a conversation with your service provider, when enabled
  • Custom support button: A button, labeled by your service provider, that opens your service provider's support center in a new browser tab, when enabled
  • Close button: Closes the window

How to use Contact Us​

  1. Look for the card with your service provider's name and Contact <name> at the bottom of the left navigation in Business App.
  2. Click the card to open the Contact <provider name> window.
  3. Use whichever options are shown:
    • Read any message from your service provider at the top of the window.
    • Review your assigned contact's name and email, if shown.
    • Click Send message to start a conversation, if shown.
    • Click the custom support button to open your service provider's support resources in a new tab, if shown. Your service provider sets its label.
  4. Click Close to close the window.

Additional details​

  • What appears in the contact window is controlled by your service provider, so the options you see can differ from what other businesses see.
  • If your service provider hasn't set up anything to show, the contact card doesn't appear in your navigation.
  • The support center link always opens in a new browser tab, so Business App stays open in your original tab.

Frequently asked questions​

Why don't I see the contact card in my navigation?

Your service provider controls what appears in the contact window. If they haven't enabled any options, the card doesn't show in your navigation.

Why can't I see my assigned contact's information?

Your service provider controls whether an assigned contact's name and email appear in the contact window. Contact your service provider if you need this information.

Why don't I see a Send message button?

The option to start a conversation from the contact window is set by your service provider. If it's off, you can still reply after your service provider starts a conversation with you.

Where does the support center link take me?

It opens the support resource your service provider has linked, in a new browser tab. The exact destination and button text depend on what your service provider has set up.

Can I customize what appears in the contact window?

No. Everything in the contact window, including any message, contact details, chat option, and support button, is configured by your service provider.

Is the contact window the same as the Conversations inbox?

No. The contact window is a quick way to reach your service provider or find support resources. Conversations you start from it appear alongside your other messages in Conversations.

Does clicking the support center link take me away from Business App?

No. It opens in a new browser tab, so Business App stays open in your original tab.

Who do I contact if a link in the contact window isn't working?

Reach out to your service provider. They control the links and content shown in the contact window.