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Troubleshoot SSL issues in WordPress Hosting

If you have correctly added the following A and CNAME records in your domain’s DNS settings, follow the steps below to connect SSL to your custom domain.

Required DNS Records​

A Record

  • Name: @
  • Value: 34.149.86.124
  • TTL: Leave as default

CNAME Record

  • Name: www
  • Value: host.websiteprohosting.com
  • TTL: Leave as default

Step 1: Reconnect Your Domain​

If the DNS records are configured correctly but the SSL status still shows as “Pending,” remove the domain and reconnect it. This action restarts the automatic SSL generation process.

Screenshot 2025-06-03 at 9.18.05 AM.png

Step 2: Wait for SSL Activation​

After reconnecting the domain, allow up to 30 minutes for the SSL certificate to be issued and installed.

Notes​

  • Ensure only one A record exists, pointing to WordPress Hosting Pro’s IP (34.149.86.124).
  • There should be no AAAA record in the DNS settings.

If the issue persists, contact Support via chat or email at support@vendasta.com for further assistance.