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Troubleshoot SSL issues in WordPress Hosting

If you have correctly added the following A and CNAME records in your domain's DNS settings, follow the steps below to connect SSL to your custom domain.

Required DNS records​

A Record

  • Name: @
  • Value: 34.149.86.124
  • TTL: Leave as default

CNAME Record

  • Name: www
  • Value: host.websiteprohosting.com
  • TTL: Leave as default

For detailed information on configuring DNS records, see Understanding DNS Records.

Step 1: Reconnect your domain​

If the DNS records are configured correctly but the SSL status still shows as "Pending," remove the domain and reconnect it. This action restarts the automatic SSL generation process.

Reconnect domain to restart SSL generation

Step 2: Wait for SSL activation​

After reconnecting the domain, allow up to 30 minutes for the SSL certificate to be issued and installed.

SSL certificate details after reconnection

Automatic and manual SSL retries​

When your domain is eligible for an SSL retry, the Domains tab shows this message: "We retry SSL automatically every 30 min. To try right away, use Retry SSL."

Multiple A records​

When your domain has more than one A record, WordPress Hosting can't generate an SSL certificate, and Retry SSL doesn't work. The Domains tab shows Multiple as the current IP, with this message: "This domain points to multiple A records. Keep only the recommended IP (...) and remove the others."

Remove the extra A records at your domain registrar so only the recommended IP remains. If SSL setup still fails after multiple retries, the Domains tab shows "SSL setup failed after multiple retries — please contact support."

Notes​

  • Ensure only one A record exists, pointing to WordPress Hosting's IP (34.149.86.124).
  • There should be no AAAA record in the DNS settings.

If the issue persists, contact Support via chat or email for further assistance.

Frequently Asked Questions (FAQs)​

How long does it take for an SSL certificate to be issued?

After your domain is connected and DNS records are properly configured, SSL certificate provisioning typically takes up to 30 minutes. The certificate is automatically issued by Let's Encrypt once WordPress Hosting detects your domain is properly connected.

What should I do if SSL stays "Pending" for more than 30 minutes?

If your SSL certificate remains in "Pending" status for more than 30 minutes, try disconnecting and reconnecting your domain in WordPress Hosting. This restarts the SSL certificate provisioning process. Also verify that your DNS records are correctly configured and have propagated.

Can I have multiple A records for my domain?

No, you should only have one A record pointing to WordPress Hosting's IP address (34.149.86.124). Multiple A records can cause SSL certificate provisioning issues and connection problems. Remove any duplicate or conflicting A records.

What is an AAAA record and should I have one?

An AAAA record is used for IPv6 addresses. WordPress Hosting does not support IPv6, so you should not have an AAAA record in your DNS settings. If you have one, remove it, as it may interfere with SSL certificate provisioning and domain connection.

My SSL certificate was working but now shows as "Not Secure" - what happened?

If your SSL certificate was working but now shows as insecure, it may have expired or been revoked. WordPress Hosting automatically renews Let's Encrypt certificates, but if there's an issue, try disconnecting and reconnecting your domain to trigger a new certificate request. Also check that your DNS records haven't changed.