Skip to main content

Real-time performance notifications

Stay informed about your website's status with real-time notifications, so you can quickly resolve issues and maintain exceptional performance.

What are real-time performance notifications?​

Real-time performance notifications provide enhanced visibility into your website's status by sending alerts the moment there is a change in your site's availability.

Screen_Shot_2022-04-12_at_5.18.31_PM.png

You can opt-in to receive in-app or email notifications to be notified in real-time in the event of unplanned downtime, and the moment the service is restored.

Why are real-time notifications important?​

Stay Informed: Downtime impacts your business. Real-time notifications help you monitor your website's status and act quickly with accurate, timely information.

Proactive Response: Instead of waiting to discover that your website is down, notifications allow you to proactively respond to issues before visitors or customers are affected.

How do real-time notifications work?​

  • The client's website is pinged every 30 minutes
  • If the ping is successful, no action is taken
  • If there is an unsuccessful ping, a notification is sent based on your preferred notification settings (in-app and or email) 
  • Notification is sent on a status change only (for example, if a website in-service goes offline suddenly or vice versa for a restored website)
  • Notification is only sent once until another change of state

How to activate notifications​

Notifications can be enabled in three easy steps:

1. Click on the notifications bell in your dashboard.

Screen_Shot_2022-04-13_at_11.08.26_AM.png

2. Click on the gear icon that takes you to the settings

Screen_Shot_2022-04-13_at_11.09.55_AM.png

3. Scroll down to the website section to enable notifications

Screen_Shot_2022-04-13_at_11.11.16_AM.png