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AI Overview

The AI Workforce is a set of configurable AI Employees that help do the heavy lifting for your business by taking on repetitive tasks so humans can focus on other work. Each employee uses assigned Capabilities and knowledge from the Knowledge Base to perform their work accurately and consistently.

Key areas​

AI Workforce

Configure employees, capabilities, tone, and behavior.

Capabilities

Enable skills like lead capture, Q&A, booking, and integrations.

Knowledge Base

Provide business‑specific information for accurate answers.

AI Chat Receptionist

Answer web chat, SMS, and WhatsApp automatically.

AI Voice Receptionist

Answer phone calls 24/7 and capture leads.

Custom Capabilities

Connect tools and tailor what your AI can do.

FAQs​

How do I enable AI Employees?

Go to AI > AI Workforce in Business App. Choose the employee you want to use and follow the setup prompts.

How do AI Employees get my business information?

Your Business Profile is included by default. You can add additional knowledge sources in the Knowledge Base. See the Knowledge Base Overview.