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Sending Review Requests

Reputation AI Premium allows you to send branded review requests to your customers' contacts. This capability is accessible through Review Requests Management within the platform.

To send a review request, follow these steps:

  1. Click on the Review Requests Management tab and select Send Review Requests to initiate the process

The Request Review screen showing Send via set to Email and SMS, an empty Send to field, email and SMS template dropdowns under Content, and a live email preview panel on the right.

  1. Select the review site(s) where you want to direct customers to leave reviews

The Request Review screen with the Send to field highlighted, showing the Select recipients button where you choose who receives the review request.

  1. Add recipient(s) using one of the following methods:
    • The Add Recipient feature to add customers one at a time
    • The Upload List feature to bulk upload recipients from a CSV file

The Select recipients dialog showing a paginated contact table with columns for name, email, last email request date, email activity status, phone number, and last SMS request date. Contacts can be selected individually using checkboxes.

  1. For individual entries, provide customer information by entering their name and email address

  2. For multiple entries with the CSV upload, the file should include:

    • First Name
    • Last Name
    • Email Address

The Request Review screen with two recipients, Jane Smith and John Smith, added as tags in the Send to field alongside the Select recipients button.

  1. After adding recipients, select Add Recipients to proceed to the email template page

The Request Review screen with the Preview panel highlighted on the right, showing a live preview of the review request email with a header image and Share your experience heading.

  1. Customize the email template with the following options:

    • Email From - Set a specific email address as the sender
    • Subject Line - Modify the default subject line
    • Header Logo - Upload a custom image
    • Email Body - Edit the message content
    • Background Color - Change the background color of the email

    To keep your changes as a separate template, click the three dots next to Next and select Save as template. Your edited email becomes its own template that you can choose the next time you send a request.

The Edit Email screen showing left-side fields for template name, subject line, and inbox preview text, and right-side content blocks for editing the header image and email heading.

  1. Preview the email by clicking the Preview button. The preview doesn't fill in dynamic fields, such as the contact's first name in the greeting. Each recipient's details fill in when the email sends.

  2. When satisfied with your review request, click Send to deliver it to your selected recipients

  3. View the status of your review requests in the Requests section of Reputation AI Premium

Important notes​

  • One credit is consumed per email recipient
  • Each review request batch can be sent to a maximum of 50 recipients
  • To send to more than 50 recipients, you will need to create multiple request batches
  • Review requests can be scheduled to be sent at a specific date and time
  • You can duplicate past review requests to save time on future campaigns