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Unified SMS Numbers

Review requests and Conversations AI messages are sent from the same SMS number. Customer replies to review requests appear directly in Conversations AI, keeping all interactions in one place.

How it works​

Your Conversations AI SMS number is used to send review requests. This gives you several advantages:

  1. Single A2P registration: You only need to register one number for both review requests and Conversations AI.
  2. Unified communication: Review events are logged in the Conversations AI conversation, so all interactions with a customer stay in one place.
  3. Visible replies: Customer replies to review requests appear in Conversations AI, so you can respond directly.

Credits and usage​

Conversations AI messages are unlimited. Review Management Premium uses credits per request.