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Request Performance Metrics (Single Location)

The Request Performance Metrics provide insights into the quantity of customer review requests sent, and the resulting customer reviews for a single location. This helps businesses understand the effectiveness of their review requests and track the distribution of their reviews across different platforms.

Accessing Request Performance Metrics​

To view the Request Performance Metrics for a single location:

  1. Navigate to the Business Center
  2. Select a business
  3. Go to Reputation AI
  4. Click on the Analytics tab

Analytics Tab in Reputation AI

Using the Request Performance Metrics​

The Request Performance section displays:

Requests Section

Performance Graph​

The graph provides visual insights showing:

  • Requests Sent: The total number of review requests sent to customers
  • Reviews Received: The total number of reviews received after sending requests

Graph Insights

Interactive Features​

  • Mouse over data points: View detailed information for specific dates

Mouse Over Data Point

  • Date Range Selection: Customize the time period for the data displayed

Date Range Selection

Analyzing Performance​

These metrics help you:

  1. Track the success rate of review requests
  2. Identify trends in customer responses
  3. Optimize your review request strategy
  4. Measure the ROI of your review generation efforts

Best Practices​

  • Monitor the ratio of requests sent to reviews received
  • Look for patterns in days/times when customers are most responsive
  • Adjust your request strategy based on performance data
  • Use insights to identify opportunities for improvement

Frequently asked questions (FAQs)​

What information does the Performance Graph show?

The graph visualizes the trend of Requests Sent versus Reviews Received over your selected time period, helping you see the direct impact of your outreach efforts.

Can I change the date range for the metrics?

Yes. Use the date range selector in the top right corner to filter data for specific periods, such as the last 30 days, last quarter, or a custom range.

How do I calculate the success rate of my requests?

Compare the number of Reviews Received to Requests Sent. A higher ratio indicates a more effective request strategy and higher customer engagement.