General Troubleshooting Guide for Yesware in Gmail

If you're experiencing issues with Yesware in Google Chrome, follow these steps to resolve them:

1. Update Google Chrome

Ensure you’re using the most recent version of Chrome: Open Chrome and go to chrome://settings/help. If your Chrome is up to date, you’ll see a checkmark. If prompted to re-launch, please do so to complete the update.

2. Uninstall Yesware

Open a new tab in Chrome and navigate to chrome://extensions. Locate Yesware and click Remove to delete it. Refresh your Gmail inbox.

3. Clear Browser Cache

Open a new tab in Chrome and go to chrome://settings/clearBrowserData. Switch to the Advanced tab. Set the "Time range" to All Time and check the following options: Cookies and other site data Cached images and files Hosted app data Click Clear Data and refresh Gmail.

4. Clear Local Storage

In Chrome, click the three-dot menu in the top-right corner of your window. Select More Tools > Developer Tools. Switch to the Console tab in the pane that appears. At the bottom, next to the > symbol, type: localStorage.clear() Press Enter/Return. You should see "undefined" appear. Close the Developer Tools pane and refresh Gmail.

5. Reinstall Yesware

Download and reinstall Yesware from this link. 

6. Restart Chrome

Close Google Chrome completely. Reopen Chrome and sign back into your Gmail inbox. By following these steps, you should resolve most issues with Yesware in Chrome. If the problem persists, please contact our support team for further assistance.