Why Are My Yesware Icons Grayed Out in Outlook?

When Yesware icons appear grayed out in your Outlook interface—either in the toolbar or while composing an email—it typically means the add-in is inactive or disabled. This guide walks you through common causes and step-by-step solutions for both the inbox and the compose window.

Scenario 1

** Yesware Icon Grayed Out in the Outlook Toolbar** If the Yesware icon is grayed out in your main Outlook toolbar: Activate the Add-In Single-click an email in your inbox. The Yesware add-in only activates when a message is selected. Make sure your Reading Pane is enabled and set to either Right or Bottom (not Off). Once the Yesware sidebar appears, click the Pin icon to keep it active for easier access.

Scenario 2

Yesware Icons Grayed Out in the Compose Window If icons like “Send with Yesware,” “Add Template,” “Meeting Scheduler,” or “Open Yesware” are unavailable when composing an email, follow these steps: Step 1: Remove Conflicting Add-ins Conflicts with other COM add-ins can disable Yesware’s functionality. Save your email as a Draft, then close and re-open the message. Check for and disable any conflicting add-ins, such as: GlobalMeet ToDoist Boomerang EmailTracker Antivirus Add-ins (e.g., McAfee, Norton, Spyware tools) Step 2: Re-authenticate with Yesware Click the Yesware button in your Outlook toolbar. In the sidebar, go to the Menu tab and select Sign Out. A login window will prompt you to re-activate your Yesware account. Step 3: Reinstall the Yesware Add-in Click the Get Add-ins icon (top-right corner of Outlook). Go to My Add-ins. Find Yesware, click the three dots, and select Remove. Return to the add-ins menu, search for Yesware, and re-add it.