Reputation AI Documentation

Reputation AI allows you to monitor your listings, reviews, mentions, social media and search engine share of voice to ultimately improve your online reputation.

Overview

An overview of the Reputation AI product.

Reviews

Manage and respond to customer reviews across multiple platforms.

Templates

Templates for managing customer communications.

NPS

Net Promoter Score surveys and management.

Listings

Manage business listings across various directories.

Mentions

Track mentions of your business across the web.

Social

Manage social media presence and reputation.

Analytics

Track and analyze reputation metrics and performance.

Frequently Asked Questions

What is the difference between Reputation AI and Social Marketing?

Reputation AI focuses on reviews, listings, and mentions (what others say about you), while Social Marketing focuses on publishing content to your social channels (what you say to others).

Can I import reviews from a spreadsheet?

No, reviews must be pulled directly from the source (Google, Facebook, etc.) to ensure authenticity and verified timestamps.

How do I set up email alerts for new reviews?

Go to Settings > Notifications in your dashboard to configure instant or daily digest emails whenever a new review or mention is detected.