Instagram Customer Comments
Users of Social Marketing Pro can monitor posts that their business profile has been tagged in on Instagram, Facebook, and X—all from within the Social Marketing platform.
Why This Matters
Understanding what customers are saying about your clients is essential for effective social media management. By automatically pulling in these posts, users no longer need to manually log into individual social platforms to track brand mentions or engagement.
How Do Customer Comments Work?
To enable this feature:
- Go to Social Marketing > Settings > Connect Accounts
- Connect your Instagram, Facebook, or X business profile
Note: The connected account must be a business profile.
Once connected, Social Marketing will begin pulling in any posts that tag the business’s handle, whether in the caption or in a comment.
Where Will These Comments Appear?
- Under the Comments section in the Tools tab of Social Marketing
- In the Activity Stream inside Business App
- If using Task Manager, a corresponding task will be created automatically
Availability
✅ This feature is included with all Social Marketing Pro accounts.