AI Credits

AI Credits measure the work your AI Employees do, such as answering a call or handling a chat conversation. Each AI product subscription includes a monthly amount of credits. If an account needs more, you can buy credit packs.

Credits make AI usage visible and predictable so you always know how much your AI Employees have used.

Conversations AI is the first product on AI Credits. SEO AI, CRM AI, Social AI, and Reputation AI will follow, with timing to be confirmed. Vibe Credits stay separate: they have their own balance and the two systems do not affect each other.

Key dates

Credit usage became visible on November 1, 2026, and credits start to apply on January 1, 2027. The weeks in between are for reviewing usage and planning.

Date	What happens
November 1, 2026	Credit usage became visible in Business App. Nothing is charged and nothing is stopped. Usage in November and December is never billed later.
January 1, 2027	Credits apply. Each account starts the month with its full included amount, and credit packs become available.

Usage before November 1 may appear in part, but it is incomplete, so use November and December for a reliable picture. Nothing is required from you. Use the time before January 1 to review your usage on the Credits page and get familiar with how credits work. See "What changes on January 1" below.

How AI Credits work

Included credits

Every AI product subscription includes a monthly amount of credits, sized so most accounts never run out. Included credits reset on the 1st of every calendar month, not on the subscription start date or invoice date.

Included credits stay with their product. Heavy usage in Conversations AI does not use up the Included credits for Social AI or Reputation AI.

Included credits per month for each Conversations AI edition:

Conversations AI edition	Included credits per month	What that typically covers
Standard	4,350	About 5,000 chat messages
Pro	5,850	About 6,900 chat messages
Premium	23,000	About 340 voice minutes

The numbers of chat messages and voice minutes are estimates, not guarantees. The credit amount is what your subscription includes. How far it goes depends on your setup (see "What drives credit use"). Chat and voice estimates assume the default AI model.

On Premium, chat and voice share the same credits. Chat uses considerably fewer credits on the default model, so it has a small effect on the voice minutes you get.

What uses credits

Credits cover the work a product is bought to do, such as an AI voice receptionist answering a call or an AI chat receptionist handling a chat conversation. Asking questions in the in-platform AI Support Assistant is free.

How many credits an action uses depends on your setup. Model choice, knowledge base size, additional AI capabilities, and prompt length can all increase credit use. The figures below are averages, so an individual chat or call can use more or fewer credits.

Chat messages

• A typical chat message uses less than 1 credit (about 0.85).
• A chat message from a heavier setup, such as a large knowledge base or long instructions, uses about 1.8 credits.
• On Conversations AI Standard (4,350 credits) that is about 5,000 messages typically, or about 2,400 for a heavier setup. On Conversations AI Pro (5,850 credits) it is about 6,900 messages typically, or about 3,200 for a heavier setup.
• Accounts using an older, more expensive AI model use credits faster and get fewer messages from the same credits.

Voice minutes

• A typical AI phone minute uses about 67 credits, which includes the cost of the phone line while the AI is on the call. Conversations AI Premium (23,000 credits) therefore includes about 340 minutes.
• A heavier setup can use about 85 credits a minute, which is about 270 minutes.

See what drives credit use for more.

Extra credits (add-ons/top-ups)

When an account needs more than its Included credits, you can buy a pre-paid credit pack. Balance from the credit packs you've purchased show up as Extra credits and are shared across all AI products on the account. There is no open meter, and nothing is charged after the fact on overages.

Credit packs and the Buy credits page are coming soon. Pack sizes, prices, and how to buy them will be announced well before credits apply on January 1.

Running low or running out of credits

You are alerted before your account reaches zero. You may receive the following alerts depending on the usage scenario:

• AI product credits running low: a product is low on its Included credits, and Extra credits will cover it when it runs out.
• AI product credits running low, no Extra credits: a product is low and there are no Extra credits left.
• AI product using Extra credits: a product has used its Included credits and is now drawing on Extra credits.
• AI product out of credits: a product has no included or Extra credits left.
• Extra credits running low: the shared extra-credit balance is low.

At zero, new AI work pauses, and work already in progress such as an ongoing call, always finishes. Buying a pack restores capacity right away, and Included credits return on the 1st of the month.

Where to see your usage

You can see Conversations AI usage in credits on the Credits page in Business App. Until January 1, 2027, this page is for visibility only: usage is recorded in credits, but it is not limited by credits and you are not charged for it.

View your usage

1. In Business App, go to Administration > Credits.
2. Open the AI Credits tab. Vibe Credits have their own separate tab.
3. See the split between Included credits per product and purchased Extra credits
4. Review the usage list.

Each row in the usage list shows:

• Date: when the credits were used.
• What the credits were spent on: the AI actions that used credits, shown per day.
• Origin: where the usage came from.
• Credits used: how many credits the actions used.

A banner on the page reads: “This is an early look at your AI Credit usage. Credits start applying from January 1, 2027”.

Things to note

• Only Conversations AI usage appears for now. Other AI products usage may be missing or incomplete. Final credit amounts and dates for when AI Credits apply to these products will be announced in advance.
• The Buy credits page is coming soon. Once you purchase credits, your Extra credits balance appears on the AI Credits page.

What changes on January 1

Credits start to apply on January 1, 2027. On that date:

• Usage starts being limited by the credits included with each product.
• Each account starts the month with its full included amount.
• Credit packs become available for accounts that need more.
• You are alerted as credits run low. See "Running low or running out of credits."

Use the time before January 1 to:

1. Review your usage on the Credits page to see which AI actions use the most credits.
2. Compare your usage with your Included credits in the table above.
3. Review your AI Employee configuration. Model choice, knowledge base size, additional AI capabilities, and prompt length all affect credit use.
4. If you expect to need more than your Included credits, watch for the credit pack announcement before January 1.

FAQ

Am I being charged for the credit usage I see?

No. Until January 1, 2027, usage is shown for visibility only. It is not limited by credits and it is never billed later.

What happens on January 1, 2027?

Usage starts being limited by the credits included with your product. Each account starts the month with its full included amount, and you can buy credit packs when you need more.

Do I need to do anything now?

No action is required. Use the time before January 1 to review your Conversations AI usage and get familiar with how credits work.

How many messages or minutes do my credits cover?

It depends on your setup, so the numbers are estimates. On the default AI model, Standard covers about 5,000 chat messages and Pro about 6,900, and Premium covers about 340 voice minutes. A heavier setup (large knowledge base, long instructions) uses more credits per message or minute. See "What drives credit use."

When do Included credits reset?

On the 1st of every calendar month, regardless of when the subscription started or when you are invoiced.

Will heavy usage in one product use up credits my other AI products need?

Not your Included credits. Each product has its own, so heavy use in one never uses up another’s. Extra credits from packs are shared across all your AI products, so if one product draws heavily on them, fewer are left for the others.

Why is usage for my other AI products missing or incomplete?

Conversations AI is the first product on AI Credits, with SEO AI, CRM AI, Social AI, and Reputation AI to follow, with timing to be confirmed. While you may see some usage for them already, it can be incomplete, and their included credit amounts haven’t been finalized. Final credit amounts and dates for when AI Credits apply to these products will be announced in advance.

Are Vibe Credits part of this?

No. Vibe Credits are a separate system with their own balance. See Vibe Credits.

Can I see usage from before November 1?

You may see some usage from mid-October onward, but it’s partial and shouldn’t be used to judge your overall usage across a month. For a reliable picture, use November and December, when credits show a full period of usage ahead of January 1.

Where can I ask questions or share feedback?

Contact your provider through Business App