Multi-Location Web Chat Widget
If your business has multiple locations, you can embed a single web chat widget on your main brand website. Visitors choose a location from within the widget, then connect directly with that location's AI Receptionist.
This widget operates at the brand level and is separate from each individual location's web chat widget. It has its own embed code.
Set up the widget
The multi-location widget is configured from your group's setup page in Multi-Location Business App.
During setup, a table lists each of your locations alongside its AI Employee — this shows which AI Receptionist handles chats for that location. Review this column to confirm the correct AI Receptionist is assigned to each location before going live.
Get the embed code
The group setup page includes an embed code you copy and paste to install the widget on your brand website.
- On the group setup page, scroll to the embed code section.
- Copy the code snippet.
- Paste it into your brand website.
For platform-specific installation steps (WordPress, Shopify, Wix, and others), see Web Chat Setup & Usage.
How visitors experience it
When a visitor opens the chat widget on your brand website, they see a list of your locations. After selecting one, they chat directly with that location's AI Receptionist.