Email history

Email history is a log of messages Business App sends for your account. Use it to confirm what went out and to open a preview of the original content.

Access email history

1. Sign in to Business App.
2. Go to Administration → Email history.
3. Use the Filters panel to narrow the list.

Filters

The Filters panel includes:

• Source: All, Customer Voice, or Website
• Participants: To or From
• Sent date: After and/or Before

Review the list

The table columns are Timestamp, Subject, To, and From.

Click a row to open a preview dialog. In the dialog you can:

• Switch between Desktop, Tablet, Mobile, and Html views
• Review the Subject, To, and From details
• Open the Events tab

Troubleshooting tips

• Cross-check with Email Configuration to ensure SPF, DKIM, and DMARC are still verified.
• If an expected email didn't send, check Notification Settings and any related automations.

Related

• Email configuration & notifications — Overview of email setup and notification preferences.
• Email Configuration — Domain verification and deliverability.
• Notification Settings — Configure which notifications you receive.