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How do I manage my notification settings in Business App?

Notification settings in Business App control which events send you an email, whether alerts arrive instantly or in a daily digest, and the default for each notification type by product. To change them, go to Settings > Notification Settings.

Notifications are organized by product. Each section lets you review Instant Email Notifications and Daily Digest Emails for that product.

What are the global notification settings?​

At the top of the Notification Settings page, you can configure global defaults that apply to all products unless you override them for a specific product.

  • Instant email and In-App (when available) — Controls whether real-time notifications are sent via email and appear in-app.
  • Daily Digest — Controls whether daily summary emails are sent.

Each dropdown offers:

  • Default (Enabled) — Uses the system default (usually enabled).
  • Enabled — Always sends this notification type.
  • Disabled — Turns off this notification type completely.

What types of notifications are there?​

Instant email notifications​

Instant emails are sent in real time when specific events occur — such as new leads, reviews, or post approvals. They help you stay on top of key activity without waiting for daily summaries.

Daily digest emails​

Digest emails combine multiple events into a single summary message sent once per day. They are ideal if you prefer fewer emails while still staying informed about business activity.

How do I manage notification settings?​

To view or adjust your notifications:

  1. In Business App, go to Settings > Notification Settings.
  2. Expand each product (e.g., Business App, Reputation AI, Social AI, WordPress Hosting).
  3. Use the dropdown beside each item to toggle between:
    • Enabled (Default) — the notification is turned on by default.
    • Disabled (Default) — the notification is turned off by default.
  4. Click Save to apply changes.

Which notifications does each product send?​

Executive reports​

  • Weekly Executive Report — Default: Enabled
  • Monthly Executive Report — Default: Disabled

Instant email notifications​

  • A2P Registration Status Updated
  • Activation
  • Files Uploaded
  • Conversations AI Message Received
  • New Leads from Conversations AI
    All default: Enabled

Daily digest email​

  • Files Uploaded
  • New Leads from Conversations AI
  • Message
  • WordPress Mail
    All default: Enabled

Frequently asked questions​

What are daily digest emails?

Daily digest emails combine multiple events into a single summary message sent once per day. They suit you if you prefer fewer emails while still staying informed about business activity.

What does Instant email and In-App (when available) mean?

This global setting controls whether real-time notifications are sent by email and appear in Business App. Instant emails are sent when specific events occur, such as new leads, reviews, or post approvals.

What is the difference between Default (Enabled) and Enabled?

Default (Enabled) uses the system default, which is usually enabled. Enabled always sends that notification type, and Disabled turns it off completely.

How do I turn off the daily digest?

To turn off all daily digest emails, set Daily Digest to Disabled in the global settings at the top of the Notification Settings page. To turn off one product's digest emails, expand that product, set each item to Disabled, and click Save.

How do I turn off Social AI notifications?

Go to Settings > Notification Settings, expand Social AI, and use the dropdown beside each notification to set it to Disabled. Click Save to apply your changes.

Do global settings override product settings?

No. Global settings apply to all products unless you override them for a specific product.