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User Management

The User Management page lets you manage who has access to your Business App. You can view all current users, invite new team members, set permissions for each person, and remove users who no longer need access.

To open this page, go to Administration > User Management.

The Users page showing a table of team members with options to invite, edit permissions, or remove users

View users​

The User Management page displays a table of everyone who has access to your Business App. Each row shows the user's profile image and:

  • Email
  • Name
  • Phone

Each row also has an actions menu (three dots) with options to Edit contact info, Edit Permissions, or Remove user.

Invite a user​

  1. On the User Management page, click Invite user.
  2. In the Add team member sidebar, fill in the following fields:
    • First name (optional)
    • Last name (optional)
    • Email (required)
    • Phone (optional)
  3. Under Permissions, choose which tabs this user can access. All tabs are selected by default. Uncheck any tabs you do not want this user to see.
  4. Click Send.

The Add team member sidebar showing the email field, phone field, and a list of permission checkboxes for each tab

The invited user receives a welcome email with instructions to access your Business App. If a user with that email address is already associated with your business, you receive an error message.

Edit permissions​

You can change which tabs a user can access at any time.

  1. On the User Management page, find the user you want to update.
  2. Click the actions menu (three dots) on that user's row.
  3. Select Edit Permissions.
  4. Check or uncheck tabs to adjust what this user can see.
  5. Click Save.

Changes take effect immediately.

info

The tabs available in the permissions list match the tabs configured for your Business App. If a tab does not appear in the list, it is not enabled for your account.

note

You cannot remove your own access to the Users or Administration tabs. This prevents accidental self-lockout.

Edit a user's profile​

If you have User Management permissions, you can update another team member's contact details on their behalf — including their name, email, and phone number.

  1. On the User Management page, find the user whose information you want to update.
  2. Click the actions menu (three dots) on that user's row.
  3. Select Edit contact info.
  4. In the sidebar, update any of the following fields:
    • First name
    • Last name
    • Email
    • Phone
  5. Click Save.

Changes take effect immediately. You can also update your own email address, name, and phone number directly from your account settings.

Remove a user​

  1. On the User Management page, find the user you want to remove.
  2. Click the actions menu (three dots) on that user's row.
  3. Select Remove user.
  4. In the confirmation dialog, review the user's name and click Remove user to confirm.
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Removing a user cannot be undone. The user immediately loses access to your Business App. If you need to restore their access, you must invite them again.

Frequently Asked Questions (FAQs)​

Where do I find the User Management page?

Go to Administration > User Management. The URL ends with administration/users after your business ID.

What happens when I invite a user?

The user receives a welcome email with instructions to set up their account and access your Business App. They appear in the users table once the invitation is sent.

What are permissions?

Permissions control which tabs a user can see in Business App. For example, you can give a team member access to Conversations and CRM but hide Store and Automations. You set permissions when inviting a user and can update them at any time from the actions menu.

Can I edit a user's information after inviting them?

Yes. If you have User Management permissions, you can update another team member's contact details — including their name, email, and phone number — by selecting Edit contact info from the actions menu on their row. You can also update their permissions at any time. Users can also edit their own profile details from their account settings.

What is the difference between a user and a contact?

A user is someone who can log in to your Business App and use its features. A contact is a person stored in your CRM (such as a customer or lead) who does not have access to Business App. These are separate systems — removing a contact does not remove a user, and vice versa.

Can I re-invite a user I previously removed?

Yes. After removing a user, you can invite them again by clicking Invite user and entering their email address. They receive a new welcome email.

Is there a limit to how many users I can add?

No. You can invite as many team members as you need.

Are user changes tracked anywhere?

Yes. When a user is added or removed, it is automatically logged in your CRM activity feed — on both the company record and the contact record. The log includes who performed the action and which account it was for.