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Troubleshooting WordPress Login Issues

Logging into your WordPress site should be simple, but sometimes issues arise that prevent access. Here are common login problems and how to fix them.

Common Login Issues​

1. Incorrect Username or Password​

Solution:

  • Double-check your login details.
  • Reset your password by clicking "Lost your password?" on the login page.
  • If the reset email doesn't arrive, reset the password via phpMyAdmin (a database management tool) in your hosting account, or contact support for assistance.

2. Locked Out Due to Too Many Login Attempts​

Solution:

  • Wait a few minutes and try again.
  • If you're using a security plugin that blocks multiple failed attempts, disable it via FTP (File Transfer Protocol - a way to access your website files) or contact support.

3. White Screen or Login Page Refreshing​

Solution:

  • Clear your browser cache and cookies.
  • Disable plugins by renaming the plugins folder in wp-content via FTP.
  • Switch to a default theme (like Twenty Twenty-Four) by renaming your current theme folder in wp-content/themes via FTP.
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If you're not comfortable using FTP, contact support for assistance with disabling plugins or switching themes.

4. 403 Forbidden Error​

Solution:

  • Check file permissions via FTP. Set folders to 755 and files to 644 (your hosting provider can help with this).
  • Disable security plugins temporarily via FTP.
  • Contact your hosting provider if the issue persists.

5. 500 Error When Logging In (Jetpack)​

If you're receiving a 500 error when attempting to log in and have the Jetpack by WordPress.com plugin installed, this may be caused by Jetpack's WordPress.com login feature conflicting with WordPress Hosting Pro.

Why this happens:

WordPress Hosting Pro does not support logins from other sources. If you have enabled WordPress.com login in Jetpack settings, you'll get this error because the system doesn't support logins from external sources.

Solution:

Disable the "WordPress.com log in" feature in Jetpack:

  1. Go to your WordPress Admin page. Use the "WordPress Dashboard" button in WordPress Hosting Pro. If you're unable to access it because you continue to receive 500 error codes, try:

    • Copy the URL of your site from the left-hand side panel of the WordPress Hosting Pro dashboard
    • Paste your URL into the address field of your browser
    • Add /wp-admin to the end of the URL, and hit enter. This should redirect you to your WordPress admin page.

  2. Go to the Jetpack by WordPress.com settings. This can be found:

    • In the Plugins tab on the left-hand side, visit the Plugins page. Find the Jetpack by WordPress.com plugin and click the Settings button immediately below the plugin name. OR:
    • Click on Jetpack > Settings tab on the left-hand side

  3. This will redirect you to the settings page for the Jetpack plugin, which should contain multiple headers at the top. Click on the Security header to adjust the security settings.

  4. Find the panel labelled WordPress.com log in. Disable this by turning off the option that says Allow users to log in to this site using WordPress.com accounts.

Alternative solution:

You can also set up an SFTP user and remove the Jetpack plugin from your installation if you don't need it.

When to Contact Support​

If you've tried these solutions and still can't access your WordPress dashboard, contact support. They can help with:

  • Resetting passwords via the database
  • Disabling problematic plugins or themes
  • Fixing file permission issues
  • Resolving server-side login problems

Always Keep Backups​

Before making changes, always back up your website. WordPress Hosting Pro creates daily backups automatically, which you can restore if something goes wrong.

By following these steps, you should be able to regain access to your WordPress site quickly!