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Managing Edited Reviews

Reputation AI tracks edits to customer reviews, notifying you when a review has changed and letting you view the full edit history.

How to Identify an Edited Review​

If you have instant email notifications enabled for reviews, you will receive a notification email whenever a review is edited.

This email will include the updated review content and will be clearly labeled as an edited review, allowing you to be alerted to changes right away.

In addition to email notifications, edited reviews can be identified via a banner notification at the top of the Review Card, which states "This review has been edited on [date]". The edit date displayed is the date the review content was most recently changed.

An "Edited" badge will be shown next to the published date.

How to View the History of Edits for a Review​

If a review has been edited, you can view the history of edits by clicking the "Edited" badge next to the published date.

This will open a popup that shows all historical content changes for that review.

If there is no history of edits available for a review, the popup will display a message indicating no review history is available.

Important Notes About Edited Reviews​

  • An edited review will show a timestamp of when it was last edited and will display an "Edited" badge next to the date
  • Reviews can be edited by the original reviewer directly on the review platform (like Google, Facebook, etc.)
  • These edits happen outside of the platform and are simply reflected in the platform's reporting
  • Not all review platforms allow reviews to be edited, so this feature will only apply to reviews from platforms that support editing
  • Only changes to the actual review content are tracked. Changes to star ratings or other metadata are not tracked in the history.