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SMS Review Requesting in Reputation AI Premium

SMS Review Requesting in Reputation AI Premium lets you request reviews from customers via text message, helping you gather feedback and build your online reputation.

US businesses: Registration required

Before you can send SMS review requests, US-based businesses must complete A2P 10DLC registration. This includes updating your website to meet carrier compliance requirements. See SMS Registration for US Businesses for the complete registration guide.

Reputation AI Premium users will see three options for sending out review requests:

  1. Email and SMS
  2. Just Email
  3. Just SMS

Review request options

If a user selects 'Just Email,' only email-related options will show such as the email template and email preview.

If a user selects 'Just SMS,' only SMS-related options will show such as the default SMS template (which is not editable) and the SMS preview.

Review links follow the logic below:

  • (First) Google if the Google Business Profile is connected OR
  • (Second) Facebook - if it is connected

If a user selects 'Email and SMS,' it will show template previews for both.

For the US and Canada, 50 credits will be available for free and users can check their credit usage at the bottom, in the side navigation. Additional credits can be purchased as add-ons to Reputation AI Premium in a variety of amounts.

Frequently Asked Questions​

How will I know when my SMS registration is approved?

After submitting SMS registration, the approval process typically takes one to four weeks depending on the carrier's review process. Once the registration is approved, an email notification is sent to confirm the approval (if instant email notifications are enabled in your notification settings). There is no need to check the dashboard daily—you will be notified when the registration is complete and SMS messaging is ready to use.

Why was my SMS registration rejected?

The most common reasons for rejection are website compliance issues and business information mismatches. Carriers now manually review your website for privacy policy requirements and opt-in checkboxes. See SMS Registration for US Businesses for detailed rejection reasons and solutions.