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Managing Social Connections in Business App Integrations

What are Social Connections in Business App Integrations?​

You can connect and manage all your social media accounts directly within the Business App, without navigating to the Social AI product. Everything is managed from Administration > App Settings > Integrations, giving you a single place to set up and maintain your connections.

Why are Social Connections important?​

  • One place for everything: Set up and maintain all your social connections from Business App Integrations.
  • Connect more platforms: Add a wide range of social networks and content sources.
  • Faster setup: Establish connections without switching to another product.
  • Easy to maintain: Review connected accounts and disconnect any you no longer need.

Which platforms can you connect?​

You can connect the following from Business App Integrations:

  • Facebook
  • Google Business Profile
  • LinkedIn
  • X
  • Instagram
  • TikTok
  • YouTube
  • WordPress Blog
  • Custom Feed

How to connect a social account​

Step 1: Open the Business App​

Sign in to your Business App.

Business App home page

Step 2: Go to Administration​

Navigate to Administration.

Business App Administration

Step 3: Open Integrations​

Click App Settings > Integrations.

Step 4: Select the Browse tab​

Select the Browse tab to view the available platforms.

Browse tab in Business App Integrations

Step 5: Choose a platform​

Choose the platform you want to connect, such as Instagram, LinkedIn, X, TikTok, YouTube, WordPress Blog, or Custom Feed.

Step 6: Review the Manage Network screen​

The Manage Network screen opens, displaying the Add Connection button along with your connected accounts, a description, details, and associated products.

Manage Network screen in Business App Integrations

Step 7: Add the connection​

Click Add Connection.

Add Connection in Business App Integrations

Step 8: Sign in to the platform​

You are redirected to the platform's sign-in and authorization screen.

Step 9: Authorize access​

Enter your credentials and authorize access. Your connection is now established.

Removing a connection​

  1. Go to Settings > Integrations > Manage.

Business App Integrations Manage

  1. Select the connection you want to remove.

Business App Integrations Remove Connection

  1. Click Disconnect. The connection is removed.

For more details on connecting and managing accounts inside the product, see Connecting and managing accounts in Social AI.

Frequently Asked Questions (FAQs)​

Where do I manage my social connections?

Go to Administration > App Settings > Integrations, then open the Browse tab.

Which platforms can I connect from Business App Integrations?

Facebook, Google Business Profile, LinkedIn, X, Instagram, TikTok, YouTube, WordPress Blog, and Custom Feed.

Do I need to go to Social AI to connect an account?

No. You can connect and manage your social accounts directly from Business App Integrations.

How do I add a connection?

On the Browse tab, choose a platform, click Add Connection, then sign in and authorize access on the platform's screen.

What does the Manage Network screen show?

It displays the Add Connection button along with your connected accounts, a description, details, and associated products.

What happens when I click Add Connection?

You are redirected to the platform's sign-in and authorization screen to enter your credentials and grant access.

How do I remove a connection?

Go to Settings > Integrations > Manage, select the connection, and click Disconnect.

Where can I see which accounts are connected?

Open the Manage Network screen for a platform, or the Manage tab, to review your connected accounts.

Can I connect a WordPress blog or a custom feed here?

Yes. Both WordPress Blog and Custom Feed are available to connect from Business App Integrations.