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SSO & Authentication Issues

Activating Yesware with SSO or VPN​

Many organizations use Single Sign-On (SSO) or VPN for security. These can cause issues when Yesware tries to authenticate, often resulting in a login loop during activation.

Fix: Disconnect from your SSO network or VPN tunnel, connect to a different network or Wi-Fi hotspot, then go through the Yesware activation process. Once activated, you can reconnect to your usual network.

Some features not working with SSO​

If you use SSO and certain Yesware features have stopped working, the SSO token used in place of your credentials may have expired, causing Yesware to lose access.

Fix: Log out of Gmail or Outlook and sign back in to refresh the token. If the issue persists, temporarily disable SSO, log back into Gmail or Outlook, and then re-enable SSO.

Outlook sidebar asking you to log in​

If Outlook's sidebar prompts you to log in every time you try to send a tracked email, authentication between your account and Yesware may have broken. Fix it by re-authenticating through Outlook Web:

  1. Open Chrome and go to Outlook.com
  2. Sign in to your account
  3. Click into an email and select More Actions
  4. Select Yesware → Open Yesware and log in when prompted

Close and reopen your Outlook desktop app. You should now be authenticated. If the issue persists, contact support@yesware.com.