Reporting
Yesware's reporting suite gives you clear insight into how your outreach is performing, for both individuals and teams.
Accessing reports
- Gmail: Click My Reports at the top of Gmail, or go to Yesware menu > My Reports.
- Outlook: Click Open Reporting in your Outlook ribbon, or go to the Yesware Sidebar > Menu > View Reports.
- Direct link: app.yesware.com/reports/activity
Available reports
| Report | What it shows |
|---|---|
| My Dashboard | Personal activity snapshot for the last 7 days |
| Email Activity Report | Sends, open rates, and reply rates for you and your team |
| Templates Report | Template usage and performance by user and by template |
| Campaigns Report | Campaign open, click, and connection rates |
| Recipient Engagement Report | Engagement history for individual recipients |
| Link Click Engagement Report | Which tracked links recipients are clicking |
| Salesforce Reporting | Yesware activity reports inside Salesforce (Enterprise only) |
Frequently asked questions
Who has access to reporting?
Premium and Enterprise users can view reporting for all members of their teams as well as their own personal reporting. Pro users can only view their own personal reports.
For questions about report visibility, contact Yesware Support via the Submit a Request form.
Do recipients get notified when email tracking is activated?
No. Recipients are not notified that their emails are being tracked with Yesware.
Do out-of-office replies count as a "Reply" in activity reports?
No. Yesware detects out-of-office auto-replies and does not count them as replies in the Email Activity or Templates reports.
How do I filter reports by date range?
In the Email Activity and Templates Reports, use the Reporting period filter to choose a pre-set range (e.g., last 7 days) or a custom date range. Select a date from the calendar, type in dates directly, or click Custom. Click Done or click outside the dropdown to apply. Custom date ranges are available from January 1, 2018 onwards.
Why can't I see location or device data in tracking?
For multi-recipient emails, all open and engagement data is consolidated under the primary "To" recipient. Location data is available in your Activity Feed and in your Personal Tracking Report.
Why do bounced emails sometimes show as "Opened" or "Clicked"?
The recipient's email server may scan the message before bouncing it, which registers as an open or click. A bounce notification is still sent with details about why the message was undelivered.
How do I remove the Response Insights widget from my compose window?
In Gmail, go to Yesware menu > Preferences > Inbox, then toggle Response Insights — Composer Widget off and click Save & Reload.